Refund policy

Intimate & Personal Wellness Products:

Due to strict health, safety, and hygiene regulations, all sales are final. We do not accept returns, exchanges, or refunds on any intimate wellness items, toys, or personal care products once they have shipped.

Damages and issues:

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery at support@shoptheperfectbox.com with your order number and photo or video proof. We will evaluate the issue and send a replacement immediately.

Order Cancellations:

Pre-orders can be canceled for a full refund within 24 hours of purchase. After 24 hours, orders enter our fulfillment process and cannot be canceled.

Refund Process

If a refund is approved (such as for a pre-order canceled within 24 hours or an unreplaceable damaged item), it will be processed automatically back to your original payment method within 5 to 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund to your statement. Shipping charges are non-refundable.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@shoptheperfectbox.com.