Privacy policy

Effective Date: September 25, 2026

Perfect Box Experience, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and disclosed when you visit or make a purchase from ⁠shoptheperfectbox.com⁠ (the "Site").

1. Personal Information We Collect & Sources

When you visit the Site or make a purchase, we collect certain personal information directly from you and automatically through your device. This includes:

Order & Account Details: Name, billing address, shipping address, payment confirmation, email address, and phone number.

Device & Usage Data: Information about your web browser, IP address, time zone, and how you interact with our Site (collected via cookies and log files).

Customer Support Info: Any communications, messages, or details you provide when contacting our support team.

2. How We Use Your Personal Information

We use your personal information strictly to conduct our business and provide you with an exceptional experience, including to:

  • Fulfill and ship your pre-orders and purchases.
  • Process payment transactions securely through our high-risk payment processor.
  • Communicate with you regarding order confirmations, shipping tracking updates, and support inquiries.
  • Screen orders for potential risk, fraud, or minor unauthorized activity.
  • Send VIP drop announcements and promotional updates (only if you have explicitly opted in).

3. How We Disclose Personal Information & Third Parties

We do not sell your personal data. We disclose your personal information only to trusted third-party service providers necessary to fulfill your orders and operate our business, including:

  • Shopify: Our e-commerce platform that securely hosts our store and processes site data.
  • Payment Processors: Merchant account providers that securely handle payment transactions. We do not store full credit card numbers on our servers.
  • Fulfillment & Carriers: Shipping providers (such as USPS or UPS) to deliver plain, unbranded packages to your address.
  • Legal Compliance: To comply with applicable laws, respond to lawful requests, or protect our legal rights.

4. Discreet Packaging & Billing Privacy

We prioritize your privacy at every step of the purchasing process:

  • Shipping Privacy: Orders are delivered in plain, unbranded packaging. No product descriptions or references to intimate wellness appear on the outside of the box or shipping label.
  • Billing Privacy: Transactions are processed securely so billing descriptors appear discreetly on your bank and credit card statements (appearing under our registered entity Perfect Box Experience or a abbreviated descriptor like TPB Experience).

5. Children's Data & Age Restrictions

Our Site and services are not intended for or directed to children. We do not knowingly collect or solicit personal information from individuals under 18 years of age (or the age of legal majority in your jurisdiction). By using this Site, you confirm that you are at least 18 years old. If we learn that we have collected personal data from a minor, we will delete that information immediately.

6. Security & Data Retention

We maintain commercial physical, technical, and administrative safeguards designed to protect your personal information against unauthorized access, loss, or misuse. When you place an order, we retain your order information for our records unless and until you ask us to delete it.

7. Your Rights, Choices & Complaints

As a U.S. resident, you have the right to access, update, or request the deletion of the personal information we hold about you. If you have questions about your privacy rights or wish to make a complaint regarding how your data is handled, please contact us directly.

8. Contact Us

For more information about our privacy practices, or if you would like to exercise your data rights, please contact us by email at support@shoptheperfectbox.com.